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Program Overview

Key Performance Indicators (KPIs) are performance metrics used to measure the performance of the organization. Similarly, they can also serve as a motivating factor for further improvement. KPIs enable business leaders and managers to take necessary actions to attain the desired results. According to SAS, 80% of organizations use KPIs to measure their performance against the set goals... Read More

Benefits of Certification:

  • Have a clear understanding of the KPI management challenges and how to address them;
  • Facilitate the KPI selection process and establishment of scorecards and dashboards at a functional and organizational level;
  • Choose the right tools from the KPI management toolkit to maximize the impact of performance management in practice;
  • Deploy and promote good practice in KPI activation, reporting and visualization;
  • Provide advice and coach colleagues on the rigorous approach to establish and use KPIs.

Meet Your Expert Course Directors

Adrian Brudan
Research Director of The KPI Institute

The KPI Institute, the global authority on Key Performance Indicators research and education. Under his supervision, the Institute's research team documented over 7,000 KPI examples from 15 functional areas and 24 industries, reviewed 1,000+ performance reports from 125 countries and referenced 20,000+ resources, the result being www.smartKPIs.com, the premier destination for quality performance management and measurement resources. Adrian was personally responsible for researching and documenting over 3,000 KPI examples, referencing over 10,000 analyzed resources... Read More


Ibrahim Neyaz
Director of Strategic Information & Statistics Dept.
Saudi Food & Drug Authority



  • Master of Science in Information Systems -­‐ Central Michigan University (2013)
  • Certified Business Process Management Professional -­‐ accredited by BPTrends Associates
  • Certified Key Performance Indicators (KPIs) Professional -­‐ accredited by the KPI Institute
  • Certified ITIL version 3 -­‐ accredited by Examination Institute for Information Science
  • Certified Coach and Speaker in John C. Maxwell team
  • Certified and Expert in Public Speaking and Presentation Skills.
  • 10+ years of working experience -­‐ 5 years' experience in KPIs... Read More

Program Methodology

  • Active involvement of all the delegates in a collaborative learning environment where opinions and experiences are shared
  • Group discussions, exercises, simulations and case studies
  • Explanation of the theory informing performance measurement, in plain English
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organisations
  • Customised feedback regarding the present use and the future plans for implementing performance management systems